RustWho Dispute, Review, Correction, and Removal Policy

RustWho may receive requests from players, users, server operators, communities, source owners, and other affected persons concerning records shown through the Service. This Policy describes a discretionary review process. It does not create a guarantee of correction, suppression, or removal except where required by applicable law.

RustWho may review requests alleging that a record:

• is false or materially inaccurate;
• is historical but lacks sufficient context;
• wrongly implies a current status;
• identifies the wrong player, profile, server, or account;
• contains sensitive or harmful data;
• was sourced from data that was not actually public;
• should be corrected, annotated, suppressed, or removed; or
• creates disproportionate harm compared with its informational value.

A review request should include, where available:

• the requester's name or identifier;
• a contact email address;
• the requester's relationship to the challenged record;
• the exact URL, SteamID, username, server ID, or other identifier in dispute;
• the specific field, statement, or implication being challenged;
• why the record is disputed;
• the action requested; and
• supporting evidence or source materials.

RustWho may decline vague, abusive, unsupported, or materially incomplete requests.

RustWho may request proof of identity, proof of authority, or other verification before acting on a request, particularly where the request seeks removal, redaction, or access to records affecting another person, account, or organization.

RustWho may consider factors including:

• whether RustWho reasonably believed the data was publicly available or lawfully received;
• whether the record is historical versus current;
• whether the record appears materially inaccurate or mismatched;
• whether the data is especially sensitive or high-risk;
• whether continued display serves a legitimate informational purpose;
• whether annotation or suppression is more proportionate than deletion; and
• whether applicable law requires action.

After review, RustWho may:

• leave the record unchanged;
• add clarifying context;
• mark a record as disputed;
• suppress it from some search or discovery surfaces;
• restrict visibility;
• partially redact fields;
• temporarily hide the record;
• delete the record; or
• request additional evidence.

Submitting a request does not guarantee correction, restriction, or removal. RustWho may deny a request where it reasonably believes that the record is materially supported, historical and not falsely described as current, lawfully sourced, insufficiently challenged, or otherwise lawful and proportionate to display.

RustWho may decline removal requests where the record reflects a historically accurate event that was publicly available at the time of collection.

RustWho may prioritize requests involving:

• minors;
• government identifiers;
• home addresses;
• financial information;
• highly sensitive personal data;
• clear identity mismatches; or
• doxxing or immediate safety risks.

While a request is under review, RustWho may temporarily suppress visibility, add a dispute notice, hide the record, or freeze certain downstream displays. Such measures are precautionary and do not imply wrongdoing.

RustWho does not promise a fixed response time except where applicable law requires otherwise. Complex requests, identity disputes, or source-provenance challenges may require additional review time.

RustWho may reject repetitive, bad-faith, harassing, fraudulent, or automated requests, including requests primarily intended to conceal materially supported historical records without a credible factual or legal basis.

Review requests should be sent to hello@rustwho.com.